Grievance Redressal Policy

Grievance Officer: Mr. Lokesh

Email: support@jspeu.com

Phone: +91 8609976262

Office Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

Response Timeline: Within 15 working days

Complaint Submission:

* Users can submit complaints via email or contact form available on the website.

* Complaints should include User ID, Transaction ID (if applicable), and a brief description of the issue.

Escalation Path:

Level 1: Customer Support (support@jspeu.com)

Level 2: Grievance Officer (Mr. Lokesh)

Final: Legal Jurisdiction — Murshidabad, West Bengal, India

All disputes are subject to Indian law.